Your responsibilities
As a trouble shooter in the area of industrial trucks, you are the central point of contact for complex technical faults and problems with our vehicles. You will find solutions to technical challenges - both on site at the customer's premises and remotely.
✅ Independently analysing (fault diagnoses via remote diagnostic systems or directly at the customer's premises) and rectifying complex technical faults on EP Equipment vehicles (e.g. low and high lift trucks, lithium-ion forklifts, autonomous vehicles)
✅ Supporting our service partners in escalation cases and difficult repairs
✅ Carrying out fault diagnoses remotely or directly on site at the customer
✅ Collaborating with product management, R&D and the European central warehouse to identify and rectify systemic problems
✅ Documenting fault patterns, root cause analyses and measures in the service portal
✅ Supporting the further development of service solutions and suggestions for improvement to the development department in China
✅ Training and technical support for service technicians and partner operations
✅ Independently analysing (fault diagnoses via remote diagnostic systems or directly at the customer's premises) and rectifying complex technical faults on EP Equipment vehicles (e.g. low and high lift trucks, lithium-ion forklifts, autonomous vehicles)
✅ Supporting our service partners in escalation cases and difficult repairs
✅ Carrying out fault diagnoses remotely or directly on site at the customer
✅ Collaborating with product management, R&D and the European central warehouse to identify and rectify systemic problems
✅ Documenting fault patterns, root cause analyses and measures in the service portal
✅ Supporting the further development of service solutions and suggestions for improvement to the development department in China
✅ Training and technical support for service technicians and partner operations